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Complaints & Feedback

We take all complaints seriously and are committed to resolving issues fairly and promptly. Your feedback helps us improve our services.

Our Complaints Process

STEP 1

Submit Complaint

Fill out the complaint form with all relevant details about your issue.

STEP 2

Acknowledgment

We will acknowledge your complaint within 24 hours with a reference number.

STEP 3

Investigation

Our team will investigate your complaint thoroughly and gather all relevant information.

STEP 4

Resolution

We aim to resolve all complaints within 15 business days and will keep you updated.

Submit a Complaint

Response Times

  • AcknowledgmentWithin 24 hours
  • Initial ResponseWithin 5 business days
  • Final ResolutionWithin 15 business days
  • Complex CasesUp to 30 business days

Other Ways to Reach Us

Email

complaints@paypaiva.com

Phone

+1 778 488 8181

Mon-Fri, 9am-5pm EST

Mail

PAIVA SOLUTIONS INC., 5577 153A Street, Suite 207
Surrey, BC V3S 5K7, Canada

Not Satisfied with Our Response?

If you are not satisfied with how we have handled your complaint, you may escalate your concerns to:

Financial Consumer Agency of Canada (FCAC)

Website: www.canada.ca/en/financial-consumer-agency.html
Phone: 1-866-461-3222

Our Commitment to You

  • Treat all complaints with respect and confidentiality
  • Investigate thoroughly and impartially
  • Provide clear explanations of our findings
  • Learn from feedback to improve our services
Complaints | PAYPAIVA | PAYPAIVA